University of California Health and Insurance Coverage for Residents and Fellows

The Emergency Room


Most emergency rooms are in-network, meaning they have a contract with Anthem Blue Cross.

In rare cases, you may need to get care at an out-of-network emergency room (ER). If you get a bill for an out-of-network ER visit, call Anthem before paying it. They can help you understand your responsibility and can advocate on your behalf for a lower bill.

  • PPO members: Call (833) 674-9256, Monday through Friday, 8 a.m. to 8 p.m.
  • HMO members (UC San Francisco, UC San Diego and UC Riverside only): Call (833) 674-9257, Monday through Friday, 8 a.m. to 8 p.m.


If you believe you need emergency care, call 911 immediately or go directly to the nearest emergency room. For non-emergency care, you can get the help you need through these resources:

  • LiveHealth Online. Speak with a U.S. board-certified doctor through an online video chat on your computer or mobile device.
  • Anthem 24/7 NurseLine. Available 24 hours a day, 365 days a year, Anthem 24/7 NurseLine takes the guesswork out of health problems. When you call, you get instant access to registered nurses who can help you deal with medical issues 24 hours a day, seven days a week. Call (800) 700-9186 for immediate answers to your questions.
  • Urgent care. Instead of going to the emergency room, consider visiting an urgent care center. It can save you time and money. To find an in-network urgent care center, search or call the Anthem 24/7 NurseLine at (800) 700-9186. If you’re an Anthem HMO member, be sure to visit urgent care centers that are in the HMO network to avoid a big bill.

Provider Contact Information

Graduate Medical Education Office