Headspace Coaching, Therapy and Psychiatry
What to Know
With Headspace Care, you have a mental health app that puts behavioral coaches, self-care resources, and video-based therapy and psychiatry services at your fingertips. All UC residents and fellows, and their dependents, who are age 18 and older and enrolled in a UC residents and fellows medical plan, are eligible to use Headspace Care.
Previously Downloaded the Ginger App?
Ginger has a new name: Headspace Care. If you already have the Ginger app downloaded on your smartphone, there is nothing for you to do! The app will automatically update to reflect Headspace Care, and you’ll be able to enjoy the same great experience with a slightly different look. If you haven’t downloaded the app, be sure to search for “Headspace Care” in the App Store or on Google Play.
Unlimited Text Support
Get unlimited text-based support from behavioral health coaches anytime, anywhere through the Headspace Care app — whether you’re in bed at 2 a.m. or taking your lunch break.
In addition to coaching and self-care resources, you can access up to 15 sessions of video-based therapy and psychiatry, and you can use these sessions whenever you need them, including weekends and evenings. If your coach recognizes that you may benefit from clinical support, a licensed Headspace Care therapist or psychiatrist will become part of your care team, and your coach will continue to support you during and after you receive clinical care.
All conversations with your care team, plus your sign-up information, are confidential. Headspace Care doesn’t notify UC that you are signed up with the app, nor does it share any information from your conversations with a coach, therapist or psychiatrist.
Coaching Versus Therapy
Coaching is a collaborative process in which you and your coach work together to create an action-oriented plan to focus on the present and align on what you want to accomplish in the future. Coaches empower you to discover your full potential by encouraging you to identify small steps you can take to achieve your goals. Your coach will help you make adjustments as needed to keep you on track. Coaching happens through private in-app text-based chats with your coach.
Therapy consists of sessions with a licensed clinician to help you address ongoing psychological symptoms or patterns of thought, behavior or emotion that no longer serve you. Therapy allows you to dive deeper into past or present issues to make positive change in your life. Therapy sessions happen via live video chats.
Read the FAQ [PDF] to learn more about Headspace Cares.
What You Pay
You and your dependents age 18 and older pay nothing to access the Headspace Care service. Plus, you have unlimited access to coaching via text-based chats and self-care resources. Video-based therapy and psychiatry services are also covered, up to 15 sessions per person, per year.
When you’ve completed the therapy or psychiatry sessions, you may continue your therapy through Headspace Care. If you choose to continue, the Headspace Care Member Support team will set up your account to bill your insurance going forward or discuss self-pay options with you. You will be responsible for copays, coinsurances, and deductibles, depending on your health plan.
If you need additional therapy and psychiatry sessions, chat with Member Support within the app or email caresupport@headspace.com. Member Support can help you understand other options for care available through your health plan.
Accessing Headspace Care
UC Residents and Fellows
- Download the Headspace Care app: App Store | Google Play.
- Once it’s downloaded, tap Get Started, and enter your email as listed in PlanSource. Log in to PlanSource to verify your email.
- Follow the instructions sent to your inbox, and you’ll be set!
Dependents
- Download the Headspace Care app: App Store | Google Play.
- Once it’s downloaded, tap Enter Insurance or Name/DOB, then tap I’m a Spouse/Dependent (18 or older).
- Enter the info for the primary subscriber (UC resident or fellow) and your email address.
Follow the instructions sent to your inbox, and you’ll be set.
Headspace Care Therapist or Psychiatrist (Without Coaching)
Coaching is the ideal place to start for most members. However, for deeper emotional challenges, your coach may expand your care team to include a licensed therapist or psychiatrist via video appointments. If you feel that clinical care may be helpful to you, chat with your coach about it during your first session. Your coach can connect you to Member Support to help you get started with a clinician.
After you meet with a therapist or psychiatrist, we recommend chatting with your coach, who can help you make progress between therapy or psychiatry appointments. Your coach will also be able to support you when you step down from clinical services.
Questions?
Contact the Headspace Care Support Team by email at caresupport@headspace.com or through the app. Headspace Care’s hours of operation are Monday through Friday from 5 a.m. to 8 p.m. PT, and Saturday and Sunday from 7 a.m. to 7 p.m. PT.
Life Assistance
New York Life’s Employee Assistance & Wellness Support program [PDF] can help you and your family when life challenges are thrown at you. Speak with an advocate at any time, any day, at no additional cost to you. You can also visit with a mental health counselor, attend educational webinars, and get help managing the everyday concerns of home, work and family.
Provider Contact Information
Graduate Medical Education Office
Headspace Care App-Based Therapy
Headspace Care Support Team
Email
Monday through Friday from 5 a.m. to 8 p.m. PT
Saturday and Sunday from 7 a.m. to 7 p.m. PT.
Mobile apps