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ER Alternatives

If you believe you need emergency care, call 911 immediately or go directly to the nearest emergency room. For non-emergency care, you can get the help you need through these resources:

HMO and PPO Members

  • LiveHealth Online. Speak with a U.S. board-certified doctor through an online video chat on your computer or mobile device.
  • Anthem 24/7 Nurseline. Available 24 hours a day, 365 days a year, Anthem 24/7 NurseLine takes the guesswork out of health problems. When you call, you get instant access to registered nurses who can help you deal with medical issues 24 hours a day, seven days a week. Call (800) 700-9186 for immediate answers to your questions.
  • Urgent care. Instead of going to the Emergency Room, consider visiting an urgent care center. It can save you time and money. To find an in-network urgent care center, search anthem.com/ca, or call Anthem 24/7 Nurse Line at (800) 700-9186. If you’re an Anthem HMO member, be sure to visit urgent care centers that are in the HMO network to avoid a big bill.