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Virtual Behavioral Health

Confidential Mental Health Care

Get support anytime, anywhere for any mental health challenges you may be struggling with — without stepping foot in a provider’s office.

App-Based Coaching, Therapy and Psychiatry Virtual Therapy and Psychiatry

Ginger — App-Based Coaching, Therapy and Psychiatry

Ginger is a mental health app that puts behavioral coaches, self-care resources, and video-based therapy and psychiatry services at your fingertips. All UC residents and fellows, and their dependents, who are age 18 and older and enrolled in a UC medical plan, are eligible to use Ginger.

Get unlimited text-based support from behavioral health coaches anytime, anywhere through the Ginger app — whether you’re in bed at 2 a.m. or taking your lunch break.

In addition to coaching and self-care resources, you have access to up to 15 sessions of video-based therapy and psychiatry, and you can use these sessions whenever you need them, incuding weekends and evenings. If your coach recognizes that you may benefit from clinical support, a licensed Ginger therapist or psychiatrist will become part of your care team, and your coach will continue to support you during and after you receive clinical care.

All conversations with your care team, plus your sign-up information, are confidential. Ginger doesn’t notify UC that you are signed up with the app, nor does it share any information from your conversations with a coach, therapist, or psychiatrist.

Coaching Versus Therapy

Coaching is a collaborative process in which you and your coach work together to create an action-oriented plan to focus on the present, and align on what you want to accomplish in the future. Coaches empower you to discover your full potential by encouraging you to identify small steps you can take to achieve your goals. Your coach will help you make adjustments as needed to keep you on track. Coaching happens through private in-app text-based chats with your coach.

Therapy consists of sessions with a licensed clinician to help you address ongoing psychological symptoms or patterns of thought, behavior, or emotion that no longer serve you. Therapy allows you to dive deeper into past or present issues to make positive change in your life. Therapy sessions happen via live video chats.

Read the FAQ to learn more about the difference between coaching and therapy.

What Does It Cost

You and your dependents age 18 and older pay nothing to access the Ginger service. Plus, you have unlimited access to coaching via text-based chats and self-care resources. Video based therapy and psychiatry services are also covered, up to 15 sessions per person, per year.

If you need additional therapy and psychiatry sessions, please contact the Ginger Member Support Team at help@ginger.com. Member Support can help you understand other options for care available through your health plan.

Accessing Ginger

UC Residents and Fellows

  1. Download the Ginger Emotional Support app: App Store | Google Play
  2. Once it’s downloaded, tap Get Started, and enter your email as listed in PlanSource. Log in to PlanSource to verify your email.
  3. Follow the instructions sent to your inbox and you’ll be set!

Dependents

  1. Download the Ginger Emotional Support app: App Store | Google Play
  2. Once it’s downloaded, tap Enter Insurance or Name/DOB, then tap I’m a Spouse/Dependent (18 or older).
  3. Enter the info for the primary subscriber (UC resident or fellow) and your email address.
  4. Follow the instructions sent to your inbox and you’ll be set.

If You Need a Ginger Therapist or Psychiatrist (Without Coaching)

Coaching is the ideal place to start for most members. However, for deeper emotional challenges, your coach may expand your care team to include a licensed therapsit or psychiatrist via video appointments. If you feel clinical care may be helpful to you, chat with your coach about it during your first session. Your coach can connect you to Member Support to help you get started with a clinician.

After you meet with a therapist or psychiatrist, we recommend chatting with your coach, who can help you make progress between therapy or psychiatry appointments. Your coach will also be able to support you when you step down from clinical services.

Register for an Upcoming Ginger Workshop

Join one of the following workshops hosted by Ginger to learn how you can build healthy habits, change your mindset, practice self-care and thrive amidst challenges.

Date: Thursday, September 23, 2021
Session 1: 11:00 am PT / 1:00 pm CT / 2:00 pm ET 
Register today

Date: Thursday, September 23, 2021
Session 2: 4:00 pm PT / 6:00 pm CT / 7:00 pm ET
Register today

Questions?

Contact the Ginger Support Team at help@ginger.com or through the app. Ginger’s hours of operation are Monday through Friday from 5 a.m. to 8 p.m. PT, and Saturday and Sunday from 7 a.m. to 7 p.m. PT.

LiveHealth Online — Virtual Therapy and Psychiatry

Discuss sensitive topics with a therapist in the privacy and comfort of your own home (or other private location), either through online video or by phone. You can also chat with psychiatrists through LiveHealth Online who can help you manage mental health medications you’re taking. The service is confidential and is available within the U.S. to all eligible family members.

Providers are highly trained professionals who can evaluate and treat general mental health conditions in patients ages 10 and older.

Appointments are available to you and any family members enrolled in a UC plan. In most cases, you can speak with a therapist within four days.

Why Seek Treatment Online or by Phone?

  • Anywhere access. You can speak with your therapist no matter where you are.
  • Flexible appointments. Book an appointment online at a time and date that’s convenient for you—including evenings and weekends.
  • The cost is the same as in-person visits.

What Type of Conditions Are Treated?

  • Stress
  • Anxiety
  • Depression
  • Family or relationship issues
  • Grief
  • Panic attacks
  • Stress from coping with sickness

What Does It Cost?

PPO members pay $15 per visit and HMO members pay $10 per visit.

Accessing LiveHealth Online Psychology

  1. Log in to LiveHealth Online.
  2. Click the LiveHealth Online link on the home page and choose LiveHealth Online Psychology.
  3. On your first visit, set up your account.
  4. Choose the type of therapist you’d like to see.
  5. Or call LiveHealth Online toll-free at (844) 784-8409 from 7:00 a.m. to 11:00 p.m. (from any time zone).
  6. Pay for services online using your credit card.

Limitations

You must be 18 years old and a U.S. resident to set up an account. Children ages 10–17 can be seen through a parent’s/guardian’s account.

To learn more, visit Resources on LiveHealth Online or call (855) 603-7985.

Technical Requirements

You must access LiveHealth Online or LiveHealth Online Psychology from a computer with a webcam or built-in camera. You will also need:

  • High-speed internet access
  • Audio capability

Next, make sure you are using the right browser. LiveHealth Online and LiveHealth Online Psychology work on:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Internet Explorer
  • Safari

In your settings, turn on:

  • JavaScript
  • Cookies

Accessing LiveHealth Online Psychology from a Mobile Device

After downloading the LiveHealth Online app from Google Play or the App Store, follow the instructions to get started. To support two-way video visits, your device must have a front-facing camera. LiveHealth Online is not currently available via the Web browser on your mobile device.